Our trade-in process is simple and straightforward. Here’s how it works:

1. Get a Quote: Visit our website and enter the details of your device to get an instant quote.
2. Ship Your Device: If you accept the quote, we’ll send you a prepaid shipping label. Pack your device securely and send it to us.
3. Device Evaluation: Once we receive your device, our experts will evaluate its condition.
4. Get Paid: After the evaluation, we will issue your payment through your chosen payment method.

We accept a wide range of electronic devices, including smartphones, tablets, and smartwatches. Visit our website for a full list of eligible devices.

The entire process typically takes 3-5 business days from the time you send your device to when you receive your payment.

R2 Certification is a globally recognized standard for responsible recycling practices. It ensures that we adhere to the highest standards of environmental responsibility and data security. By choosing CellSooq, you can be confident that your device is handled responsibly and sustainably.

Data protection is our top priority. Before evaluating your device, we perform a comprehensive data wipe using industry-leading software to ensure that all personal information is permanently erased. Additionally, our R2 Certification requires strict data protection protocols.

We accept devices in various conditions. Even if your device is damaged or not working, you can still get a quote. The final offer may vary based on the actual condition of the device once we receive and evaluate it.

Before sending your device:

1. Backup Your Data: Ensure all important data is backed up.
2. Factory Reset: Perform a factory reset to remove all personal data.
3. Remove Accessories: Remove any cases, screen protectors, or accessories.
4. Disable Security Features: Turn off any security features like Find My iPhone or Google Device Protection.

Yes, once you ship your device, you can track the status of your trade-in through your account on our website. You’ll receive updates at each stage of the process.

If you disagree with our final evaluation, you can request to have your device returned to you at no cost. Simply decline the counter offer and our customer support team will arrange for the return of your device for free.

You can choose to receive your payment via PayPal, Bank Transfer, Cash App, or Venmo. Select your preferred payment method when you accept the initial quote.

There is no limit to the number of devices you can trade in. Feel free to send us as many devices as you wish.

If you have any additional questions, please contact our customer support team at support@cellsooq.com or chat with us directly on our website. We’re here to help!